Manager, Child and Youth Mental Health Services (2 positions, one designated bilingual)

Employer Hands
Job Type Senior Manager Support Work Team Leader Child and Youth Worker Community/Outreach Worker Social Work
Location Ontario
Specific Location North Bay and Sturgeon Falls
Closing Date Posting will remain open until the position has been filled.


JOB POSTING #1447-19

POSITION: Manager, Child and Youth Mental Health Services (2 positions, one designated bilingual)

HOURS OF WORK: Permanent full-time (35 hours per week)

LOCATION: North Bay and Sturgeon Falls, ON

Minimum $33.90 to maximum $41.51 per hour;
Salary commensurate with education and experience
Competitive Benefit and Pension Package

Hands is currently seeking a skilled and experienced individual who is motivated by a strong desire to create strong staff teams and possibilities for change in the lives of children, youth and their families.

The successful candidate will lead, manage and provide direct supervision to a multi-disciplinary team that provides services for children, youth and families in our Community.  The Manager will provide leadership in program development and employee supervision to support optimal mental health outcomes for clients and accountability to funders; they will ensure that services are delivered with a client-centered, flexible approach that integrates a trauma-informed lens.   The Manager will also actively contribute to the Agency’s leadership team.


  • Master of Arts in Counselling Psychology or Master in Social Work degree, or a graduate degree in a related helping field;
  • Current registration with one of the following professional colleges: OCSWSSW with RSW designation, COTO, CPSO, CNO, CPO or CRPO;
  • Minimum five (5) years clinical experience with demonstrated leadership and supervisory experience;
  • Two (2) years of management experience is definitely an asset;
  • Demonstrated clinical supervision and case management experience/skills to ensure effective service delivery by employees;
  • Demonstrated experience/skill in solution-focused/ brief services and knowledge of evidence based practices for complex mental health and family system needs, to ensure effective service delivery by employees;
  • Highly developed administrative, project management, evaluative and organizational skills including time management and the ability to demonstrate flexibility to address competing demands;
  • Familiarity with and commitment to current evidence-informed practices in child/youth mental health, in addition to family therapy;
  • Leadership skills, as evidenced through mentorship, coaching, demonstrated initiative, advocacy and sharing of expertise to enhance team, agency and community practice;
  • Understanding of management principles related to administration, finance and human resources;
  • Collaborative, solution- and system-oriented approach; demonstrated ability to develop coalitions with cross functional team members within and outside of the agency;
  • Excellent interpersonal, verbal and written communication skills with proficient computer skills;
  • Preference will be given to bilingual (French/English) candidates;
  • A valid Ontario driver’s license and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy; and,
  • Clear Criminal Record Check, including Vulnerable Sector Search.


Please see Manager Task List below.

Management task list:

  1. Develops, recommends and implements proactive measures to manage high risk
  2. Identifies service gaps, recommends delivery system procedures and protocols and program
  3. Contributes to the development of and implements a program budget, monitoring progress throughout the year and taking corrective
  4. Reviews and approves invoices for supplies and services up to $2,000.
  5. Researches new initiatives to contribute to program and project
  6. Monitors benchmarks by reviewing Service Agreements with funders, supported by statistics and preparing
  7. Reviews and interprets legislation that governs programs and the
  8. Contributes to the development and revision of program manuals and agency policies and procedures to ensure best practices and quality


  1. Supervises staff, interviewing and recommending the hiring of new employees, carrying out performance appraisals, directing the training and development of staff and carrying out disciplinary
  2. Coaches and counsels staff, to identify and resolve problems, optimize employee morale, motivate staff and ensure effective strategies and activities are carried
  3. Directs and monitors service delivery to ensure that programs utilize evidence-based methodology and adhere to agency and provincial
  4. Oversees work to ensure quality programming and control
  5. Provides front line leadership and acts as a role model for delivery of

Program Coordination

  1. Develops, recommends and implements operational and program plans and
  2. Evaluates programming to determine effectiveness and ensure quality
  3. Identifies community priorities and gaps in
  4. Liaises with community partners to increase awareness of services and negotiate memoranda of understanding and service delivery
  5. Coordinates responses to licensing requirements and program audit
  6. May coordinate the development of work plans, program evaluations, planning outcomes and the purchase of service

Client Service

  1. Coordinates wait lists and prioritizes
  2. Responds to complaints, identifies issues and takes corrective
  3. May provide direct client service to reduce workload, meet standards or replace absent

External Relationships

  1. Works collaboratively with other professionals and organizations on cases and special
  2. Consults with representatives of other service agencies to exchange information, make cross referrals and ensure consistent treatment for
  3. Manages public relations, makes presentations and provides public education on behalf of programs and the
  4. Represents programs to other service agencies, professionals and the general Participates in and may chair inter-agency committees and planning groups to coordinate areas of service and negotiate working relationships.
  5. Participates on a variety of committees and multidisciplinary teams to synchronize and coordinate a network of services with other providers.
  6. May interact with Ministry representatives to communicate information and resolve issues.

Team Support and Development

  1. Volunteers and participates on internal and external committees, sharing information, identifying goals and engaging in collaborative problem solving.
  2. Leads team meetings to coordinate and facilitate participation, assign work and facilitate the sharing of information and resolution of problems.
  3. Participates in the development of work plans, program evaluations and planning outcomes.
  4. Provides direction to ensure established clinical and program standards are met.
  5. Monitors trends and developments by reading journals and other resource materials, identifying best practices, attending conferences and participating in workshops and training related to a variety of topics including evidence based practices.
  6. Attends team meetings to share information and coordinate the resolution of problems.


  1. Word processes and edits a variety of documents such as letters, assessments, check lists and treatment plans.
  2. Documents and key enters case notes and case conference reports and evaluates data.
  3. Documents client information, completes forms and reports and coordinates case closure activities in the client management system.
  4. Key enters information to a variety of databases such as the Human Resources and Client Information Management systems.
  5. Completes qualitative and quantitative reports to a variety of funding sources.
  6. Maintains an inventory of program resources.
  7. Identifies funding sources and develops or participates in the development of proposals for funds in response to needs and funding opportunities.


  1. Attends agency wide meetings to stay current with agency plans, learn about different programs and meet and share information with colleagues.
  2. Maintains the confidentiality and security of client-related and agency information.
  3. Supports Hands mission, vision and values.
  4. Complies with agency policies and procedures.
  5. Performs other tasks as assigned by management.

How to Apply

Hands is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. Hands offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Hands regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants but only those selected for an interview will be contacted.

Please forward your resume and cover letter in a single document, quoting competition #1447-19, to:

Human Resources Department
391 Oak Street East
North Bay, Ontario P1B 1A3

[email protected]

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