Decision Support Services Manager

Employer CBM Cananda
Job Type Senior Manager
Location Ontario
Specific Location Stouffville


ABOUT the position:

Job Function: Analyst, Finance, Information Technology

Status: Salaried, Full-Time (35 hours per week)

Start Date: ASAP

Reporting to: Chief Financial Officer

Location: cbm Canada’s Stouffville Office

Date Posted: November 25, 2016

ABOUT your role:

  • Work with a group of people that have decided on a career in helping people – it makes for an awesome atmosphere!
  • Lead, direct, manage and develop a team of decision support staff; conduct performance management reviews
  • Plan the resources and the work of the DSS Team to support organizational strategy
  • Develop annual budget for DSS department
  • Make recommendations on how to improve DSS function
  • Design and establish a service model based on organizational strategy and objectives to ensure satisfaction of internal department requirements
  • Update the leadership team on decision support findings on a regular basis
  • Coordinate with other business functions to identify potential opportunities to facilitate organizational improvement and success
  • Analyse regulatory, and industry activities and their underlying marketing trends
  • Ad-hoc financial analysis such as cost-benefit as requested by the leadership team
  • Develop/Refine financial operational processes to leverage system automation and enhance accuracy for financial analysis
  • Assist in evaluation of decision support and analysis tools
  • Assist  in  the  formulation  of  policies  and  procedures;  understand  and  interpret  policies, procedures and regulations
  • Work closely with a Finance team on the preparation of operating, capital, and project budgets and forecasts
  • Conduct regular and ad hoc financial and non-financial analysis (such as budget and spend analysis, trend analysis, cost reduction analysis) and communicate the results to internal stakeholders
  • Develop and maintain multi-year financial projections to support the achievement of goals, focusing on the cost and benefit impacts
  • Maintain understanding and awareness of current predictive models and best practice in the field of data analysis and reporting to ensure the necessary in-house expertise can provide the appropriate services
  • Ensure the ability of the donor management software to capture all relevant information about donors and gifts
  • Develop customized reports that support cbm Canada’s strategies
  • Import/export of data into/from the donor management system and other systems used by cbm Canada
  • Maintain a data warehouse
  • Liaise with donor management system vendor to ensure capture of required information
  • Establish benchmarks for service levels
  • Create dashboard reports to support the leadership team in its decision making
  • Thin Client applications and database layers for maintaining, upgrading and architecture planning
  • Upgrade and implement software products on the network that directly relate to cbm Canada databases
  • Plan, test and install any third party vendor application servers and work with the networking team to identify what needs to be backed up
  • Communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, consulting, and advising
  • Work in a small and fast paced environment for production requests, schedule new requirements and set realistic goals
  • Work with tight deadlines and multiple internal customers with competing priorities

How to Apply

ABOUT your skills, education and knowledge

  • Possession of a Bachelor’s degree in Economics, Accounting, Finance or other related field or equivalent education & experience
  • Familiarity with standard financial reporting structures and experience in the development of systems reporting tools, including outcomes and performance measures
  • 3-5 years of people management experience; leadership & coaching skills
  • 5-7 years in the data analysis field
  • Decision making and problem solving skills
  • Ability to communicate complex concepts to all levels of understanding
  • Interpersonal awareness
  • Presentation and persuasive skills
  • Meticulous attention to detail
  • Understanding of data structures
  • Data Management & Analysis skills
  • Project Management skills
  • Donor Management Software Systems, including experience with upgrading third party software systems - preferably experience with Studio Enterprise or related
  • Knowledge of MS SQL, SSRS and SSIS
  • Knowledge of Microsoft Technologies and working in a Microsoft Environment
  • Basic Skills on a technical level as a MS SQL DBA / Architecture (mid level) - 3 + Years
  • Microsoft windows Server Architecture for SQL Server (High Level not implementation) - 3 + years
  • Overall understanding on a high level of application servers
  • Skills with Microsoft SQL Server SSIS (ETL Processes and batch jobs, scheduling and backup of SSIS) 3 + years
  • Skills with Microsoft SQL Server SSRS (Reporting Services) , writing reports, standards and backup of SSRS 3 + years
  • SQL Server Disaster recovery plan

ABOUT ‘nice to have’

  • Performance tuning of the network and SQL Server, identifying root causes of problems and helping the DSS team in resolutions
  • Net (VB.Net) understanding on a higher or developer level
  • Custom reports using SSRS; scripting and producing new reports
  • Windows Networking and Windows Servers setup and implementation

ABOUT other requirements

  •  A wide degree of creativity and latitude is expected
  • Reliable source of transportation and a valid driver’s license


We are a group of Christians working together to live out our faith. We have weekly devotions and we pray for our donors on a weekly basis. We have a comprehensive insurance benefits, Group RRSP plan and Critical Illness Insurance Plan for salaried staff and we end early on Friday’s in the summer so that we can beat the traffic heading north. We offer crockpot Wednesdays and ping pong tournaments. We believe in work-life balance so we offer 15 paid vacation days starting from the first year of service, 10 paid personal days and days off to volunteer and for spiritual growth.

Are you a good match? Please forward resume including cover letter to [email protected]

cbm Canada is committed to creating an inclusive environment.

Persons with disabilities are encouraged to apply.

In Accordance with the Accessibility for Ontarians with Disabilities (AODA), cbm Canada strives to ensure that all recruiting processes are non-discriminatory. If you require an accommodation, please advise Human Resources in advance of attending the interview.

cbm Canada is a ‘child-safe organization’. As a condition of employment, successful candidates will be required to undergo Vulnerable Sector Screening from the police jurisdiction in which they reside.

Only candidates selected for an interview will be contacted. All other applicants are thanked for their interest.

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